Return/Refund Policy

Due to the nature of our products, we DO NOT issue refunds under no circumstance. All sales are final. Only returns if due to our mistake you received the wrong product, missing any products or have concerns please contact our customer service phone number or email within 24 hours after receiving the merchandise. We will be happy to rectify the issue by correct the order. Please do not unravel, wet, play with or install hair if returning any item sent. Once an order is placed and processed, we can not cancel, adjust or apply any discounts to it. Please double check your order before making your purchase.

Federal law states you cannot return human hair products that have been used or altered in any way. We adhere to this strict policy in regards to federal law, health regulations and hygiene concerns.

• Please note that colored hair such as ombre, dyed or bleach hair cannot be returned or exchanged. There are no exchanges or refunds on custom wigs, lace wigs or perimeter lace bands (360 lace frontals).

• Please keep records of your return and/or order tracking number. We are NOT RESPONSIBLE for any lost and/or stolen packages.

PRODUCT DISCLAIMER
Texture Disclaimer – Due to the distinct nature of human hair, two heads of hair are never exactly the same. The photos will give you an idea of how the hair textures will look. However, all wavy and curly products are processed for texture. This means that we cannot guarantee that all bundles will look the same, but they will not be distinctly different.